Contact Us
Need help? Chat with us
We are happy to answer your questions via the Kogan Money Credit Cards Mobile App or Online.
You can download our App and chat with us via the Contact Us section.
Have you checked out our FAQs?
The best way to get an instant answer to your question is to visit our FAQs page. There you will find answers to commonly asked questions.
Complaints
For information about our complaints handling process, please click here.
For help with logging in to the Mobile App or Online, or report a lost & stolen card
+61 2 8908 6196 (from overseas)
Please contact us to report a lost or stolen card, a potential fraud or security issue with your account or card or to close your account.
For Short Term Assistance
Mon – Fri 8am – 8pm and Sat 9am – 1pm
assist@cards.koganmoney.com.au
Please contact us as soon as possible if you think you might miss a credit card payment, so we can work with you to find a solution.
For Financial Difficulty Assistance
1800 133 397
Mon – Fri 8am – 8pm and Sat 9am – 1pm
customer.care@cards.koganmoney.com.au
Please contact us for financial assistance if your circumstances have changed and you’re experiencing financial difficulty.
For Specialised Support
1300 824 944
Mon – Fri 8am – 7pm
Please contact our dedicated customer support team if you’re experiencing a vulnerability, including domestic and family violence, elder or financial abuse.
Kogan Money Indigenous Customer Support contact
Mon – Fri 8am – 7pm
Please contact our dedicated customer service line for Aboriginal and Torres Strait Islander customers, particularly those living in remote locations.
Customer Due Diligence
1300 138 013
+61 3 9322 6470 (from overseas)
Mon – Fri 8am to 6pm and Sat 9am to 2pm (AEST/AEDT)
Please contact a customer due diligence specialist if you need to update your information, or would like to know more.
Accessibility support
If you are d/Deaf, hard of hearing, or have a speech/communication difficulty you can contact us using the National Relay Service by:
Step 1
Contact the NRS through your preferred call channel detailed on NRS call numbers and links.
Step 2
Provide the NRS with our phone number 1300 415 445
For more information visit: About the National Relay Service
Interpreter Services for customers with limited English
Learn how our interpreters can help you with information on our products and services.
At Kogan, we recognise that you may prefer to speak to us in a language other than English. Our interpreters speak a wide variety of languages. Contact us on 1300 415 445 and we can arrange for an interpreter to help you (subject to availability).