Who can notify us that a customer has passed away, and how?

You do not need to be acting in an official capacity, on behalf of the Estate, to provide us with initial notification of the deceased customer’s passing. If you need to contact us about the loss of a loved one you can do this over the phone or email.

By phone: 1300 917 933

By email: bereavementservices@cards.koganmoney.com.au