What happens after we’re notified someone who holds a Kogan Money Credit Card passes away?

Once we have been advised of a customer’s passing, credit card(s) will be cancelled and will not work. Any Additional Cardholders on the account will no longer be able to use the credit card(s).

We will also:

• Identify Accounts held in the deceased’s name with other NAB Group businesses. This includes NAB, ubank, Advantedge, JBWere and nabtrade. The legal representative(s) of the estate may receive separate letters from these NAB Group businesses where the deceased has banking or other financial products with them.
• Cancel any direct debits, periodical payments, or other regular payments
• Cancel all credit cards (including any cards held by secondary cardholders)
• Switch off any internet banking arrangements and digital access
• Identify any fees that shouldn’t be charged, refund them and stop charging those fees. Please note that this applies only to fees charged from the date of the customer’s death.

We will also issue a letter outlining if we require additional information and documents, and who can act as the eligible representative. This initial letter will be sent to the person who provided us with the initial notification.

After we receive the required documents, we will provide comprehensive account information and work with the legal representative to finalise the estate.