How long does the process take?

We will act on the following instructions from a legal personal representative(s) regarding a deceased customer’s accounts within 14 business days:

• Instruction to provide all information about the account(s)
• Instruction to receive payment towards a debt owed to us

We will act on the above instructions subject to:

• Verification of death
• Receiving all required documents to confirm your authority as legal personal representative

If we’re missing required information or documents and you’ve provided your phone number, we’ll try to contact you by phone to discuss. We’ll then follow up in writing detailing what we need.