How do I escalate my complaint?

The first thing to do is talk to one of our consultants about your concerns. Our consultant will try to resolve your complaint to your satisfaction and if not escalate it to a Complaints Specialist Case Manager within our Customer Resolutions Team. Our Customer Resolutions Team is contactable by:

Email:             customerresolutions@cards.koganmoney.com.au

Phone:            1300 350 525 or +61 2 8908 6196

Mail:                Customer Resolutions, Reply Paid 2870, Melbourne VIC 8060