Contact Us
Need help? Chat with us
We are happy to answer your questions via our mobile app. Download the Kogan Money Credit Card Mobile App and chat with us via the ‘help’ section.
Have you checked out our FAQs?
The best way to get an instant answer to your question is to visit our FAQs page. There you will find answers to commonly asked questions.
Submit an online enquiry
If you cannot find an answer to your question, you can submit an online enquiry.
Complaints
For information about our complaints handling process, please click here.
Report a lost or stolen card
+612 8288 2061 (from overseas)
Please contact us to report a lost or stolen card, a potential fraud or security issue with your account or card or to close your account.
Financial hardship
Accessibility support
If you are d/Deaf, hard of hearing, or have a speech/communication difficulty you can contact us using the National Relay Service by:
Step 1
Contact the NRS through your preferred call channel detailed on NRS call numbers and links.
Step 2
Provide the NRS with our phone number 1300 415 445
For more information visit: About the National Relay Service
Interpreter Services for customers with limited English
Learn how our interpreters can help you with information on our products and services.
At Kogan, we recognise that you may prefer to speak to us in a language other than English. Our interpreters speak a wide variety of languages. Contact us on 1300 415 445 and we can arrange for an interpreter to help you (subject to availability).